Services
Everything after the visit, handled.
CXO Medical Billing is full-service revenue cycle management. You can hand us the entire cycle, or bring us in alongside your own team for the parts that aren’t working.
The full revenue cycle
From the visit to money in the bank
Coding & charge review
- Professional coding by experienced, certified coders
- Practice-specific coding rules that flag and hold visits for review before they bill
- Coder-approved corrections, with every change recorded
- Coding feedback to providers, so mistakes stop repeating
Claim submission
- Clean claims submitted from your existing billing system
- A nightly check catches visits that were never billed
- Duplicate billing across locations is caught before payers catch it
- Secondary and tertiary claims are filed automatically
Insurance follow-up, denials & appeals
- Worklists of claims with no payer response, ranked by dollar value
- Every denial worked by its reason code and corrected or appealed
- Patterns in invalid or terminated insurance flagged and fixed at the source
- Underpayments identified and pursued
Patient statements
- Plain-language statements by text, email and mail
- Itemized to the procedure, so patients can see exactly what they’re paying for
- Payment links stay active for 30 days and need no account or login
- Each patient balance is reconciled to your billing system before it’s sent
Patient collections
- Automated campaigns by text, email, AI phone call and paper statement
- Quiet hours, cooldown periods and opt-outs are honored automatically
- Patients most likely to respond are contacted first
- Payment plans with automatic installments
- Collection-agency handoff only when you approve it
Payments, posting & refunds
- Card and ACH payments, deposited to the practice’s account
- Payments posted back to your billing system automatically, including splits across offices
- Refunds go through a tracked approval workflow
- Daily reconciliation, so every dollar is accounted for
Patient billing support
- An AI phone agent answers billing calls 24/7, including after hours
- Every text, email, call and voicemail kept in one conversation per patient
- An AI assistant recommends each next step, and our staff approve it before anything happens
- Callbacks matched to the right account, with identity always verified
Reporting & accountability
- A live dashboard covering collections, A/R, inquiries and activity
- A staff activity report showing who did what, on which account
- Monthly business reviews with clear next steps
- Nothing happens on your accounts that you can’t see
Two ways to engage
Hand us all of it, or just the part that hurts
We become your billing department
Coding through collections, end to end. Your staff go back to patient care, and you get one partner, one report and one number to call.
We work alongside your team
Keep your in-house billers or your current billing company. Bring us in for patient balances, denial backlogs, aged A/R or 24/7 patient calls, wherever your revenue is leaking.
No disruption
Keep your EMR. Keep your billing system.
We connect to the systems you already run, including AdvancedMD, Tebra, eClinicalWorks and others, and we work inside them. There’s no new software for your clinic to learn, no data migration, and no downtime.
Your data is read automatically every night, so we’re working from today’s numbers, not last month’s export.
Security & compliance
- HIPAA safeguards throughout
- A Business Associate Agreement with every practice
- A signed BAA with every vendor that touches patient data, including our AI provider
- Encrypted document storage, and secure links that expire
- Conservative identity matching, so a payment never lands on the wrong patient’s account